Manufacturing Defects
We take the quality of every DrySprint product seriously. If you believe your product has a manufacturing defect, we're here to review the issue and help you with the next steps.
01 / WHAT QUALIFIES
Manufacturing Defects
A manufacturing defect is an issue caused during the production or construction of the product and not by normal use or improper care.
- Stitching or seam failure
- Fabric defects present on delivery
- Incorrectly attached components
- Significant printing or branding defects
02 / NOT COVERED
Normal Wear & Damage
Issues resulting from normal use, accidents or improper care are generally not considered manufacturing defects.
- Normal wear and tear
- Accidental damage
- Improper washing or drying
- Alterations or modifications
03 / BEFORE CONTACTING US
Keep It As Received
Please do not wash, alter or repair the product before contacting us. Keeping the product in its original condition helps our team assess the issue accurately.
04 / WHAT WE NEED
Help Us Help You
To review your claim quickly, please have the following information ready:
- Order number
- Clear photos of the defect
- Photo of the complete product
- Short description of the issue
How To Report A Defect
Send us the required information and our team will review the issue. Depending on the assessment and applicable policy, we may arrange an appropriate resolution.
01 — Contact
Send us your order number and explain the issue.
02 — Share Photos
Provide clear photographs showing the affected area.
03 — Review
Our team will review the information and assess the issue.
04 — Resolution
We'll communicate the available next steps with you.
Something
Not Right?
Don't ignore it. Send us the details and we'll take a look. Our support team will guide you through the process.