RETURN & EXCHANGE

How do I return my product?

Returning an item is quick and hassle-free. If your purchase isn't quite right, you can request a return within 7 days of receiving your order.

Step 1 — Request a Return

Visit our "Returns Portal" and enter your Order Number along with the email address or phone number used for your purchase.

Select the product(s) you wish to return, choose a reason for the return, and submit your request.

Step 2 — Prepare Your Package

Place the item(s) back in their original packaging and ensure they meet our return requirements.

To be eligible for a return:

  • Product must be unused and unwashed.
  • All original tags and labels must remain attached.
  • The original packaging should be included.
  • The DRYSPRINT security tag (if provided) must be intact and not removed.
  • Products should be packed securely to prevent damage during transit.

Step 3 — Collection

Once your request is approved, our courier partner will schedule a pickup from your delivery address.

  • Pickup is generally arranged within 2–3 business days.
  • Depending on your location, it may take 3–7 business days for the parcel to reach our quality inspection centre.

Return charge of ₹100 will be deducted per product.

Step 4 — Inspection & Refund

After your parcel arrives at our warehouse, our team will inspect the returned item.

If the return meets our policy, your refund will be processed to your original payment method.

Refund processing usually begins within 3–5 business days after the inspection is completed. Your bank or payment provider may require additional time for the funds to appear in your account.

Return Conditions

Please ensure that your return meets the following requirements:

  • Return request submitted within 7 days of delivery.
  • Product is unused and in resalable condition.
  • Original tags, labels and packaging are included.
  • No signs of wear, washing, alteration or damage.
  • Promotional items received with the order are also returned where applicable.

Returns that do not meet these conditions may be declined.

Items That Cannot Be Returned

For hygiene, safety or product-specific reasons, the following items cannot be returned unless they are faulty or damaged upon delivery:

  • Socks (if opened or worn)
  • Compression innerwear
  • Personalised or customised products
  • Gift cards
  • Any item marked as Final Sale

Important Information

  • If your parcel arrives visibly damaged, please refuse delivery or contact us immediately.
  • Products purchased through the DRYSPRINT online store must be returned through our online returns process.
  • Products purchased from authorised retail stores or third-party marketplaces should be returned according to the policy of the respective seller.

Frequently asked questions (FAQs)

How long do I have to return my order?

You can request a return within 7 days of receiving your order. To be eligible, items must be unused, in their original condition, with all tags attached and original packaging included.
How do I start a return?

Visit our "Returns Portal", enter your Order Number and the email address or phone number used for your purchase. Select the item(s) you'd like to return, choose a reason, and submit your request.
When will my return be picked up?

Once your return request is approved, our courier partner will usually schedule a pickup within 2–3 business days. Pickup times may vary depending on your location.
How long does the refund take?

After we receive and inspect your returned item, refunds are typically processed within 3–5 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Can I exchange my product for a different size?

Yes. If the requested size is available, you can request a size exchange through our Returns Portal. If it's unavailable, we'll issue a refund after the returned item passes inspection.
Can I return multiple items from one order?

Yes. You can return one or more eligible items from the same order. Simply select the items you wish to return while submitting your return request.