Privacy policy

Last updated: 18 August 2026

At DrySprint, we respect your privacy.

This Privacy Policy explains how DrySprint (“we”, “us”, “our”) collects, uses, stores and protects information when you visit or purchase from drysprint.com (the “Website”).

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information that is necessary to provide our products and services.

Information you provide to us

When you place an order, create an account, contact us or subscribe to our communications, we may collect:

Full name
Email address
Mobile/telephone number
Billing address
Shipping address
Order and purchase information
Product preferences
Information you provide when contacting customer support
Any other information you voluntarily provide to us

Payment information

Payments may be processed through third-party payment providers.

DrySprint does not ordinarily store your complete debit-card, credit-card, UPI or banking credentials on our servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our Website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Referring website
Approximate location information
Date and time of visits
Website interaction and usage information

We use this information to understand how visitors use our Website, improve our services and maintain website security.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Process and deliver your orders
Provide customer support
Communicate with you about your orders
Manage your account
Process payments through our payment providers
Improve our products and Website
Understand customer preferences
Prevent fraud and misuse
Maintain Website security
Send promotional communications where permitted
Provide personalised content or recommendations
Comply with applicable legal obligations

We will use personal information only for legitimate and relevant purposes connected with our business and services.

4. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may send you information about:

New product launches
Collections
Offers and promotions
Events
DrySprint Journal articles
Brand news

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies.

Cookies help us:

Keep products in your shopping cart
Remember preferences
Understand Website traffic
Improve Website performance
Measure marketing campaigns
Provide relevant content and advertising

Some cookies may be placed by third-party services that operate on our behalf.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.

6. SHARING YOUR INFORMATION

We do not sell your personal information as a standalone product.

We may share relevant information with trusted service providers when necessary to operate our business.

These may include:

Payment processors
Shipping and logistics partners
Shopify and technology providers
Website analytics providers
Marketing and advertising platforms
Customer-support services
IT and security providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We expect service providers handling information on our behalf to use it only for the purposes for which it was provided and to maintain appropriate safeguards.

7. SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce infrastructure used to operate our Website.

Shopify may process information necessary to provide services such as checkout, payments, security and website functionality.

You can learn more about Shopify's privacy practices through its official privacy documentation.

8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, including social-media platforms, payment services or other websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information and login credentials.

10. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Maintaining business records
Resolving disputes
Preventing fraud
Complying with legal, accounting and regulatory requirements

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including rights to:

Know about the personal information we process
Request access to relevant personal information
Request correction of inaccurate information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Raise a privacy-related grievance

Some requests may be subject to legal or operational limitations.

To exercise an applicable privacy right, contact us using the details below.

12. CHILDREN'S PRIVACY

Our Website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

13. INTERNATIONAL DATA PROCESSING

Some of our technology, payment, logistics, analytics or service providers may process information from locations outside India.

Where applicable, such processing will be carried out in accordance with applicable law and the safeguards required for the relevant processing arrangement.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

Our services
Website functionality
Technology
Business practices
Applicable laws and regulations

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this page periodically.

15. CONTACT US

If you have questions about this Privacy Policy, your personal information or a privacy-related concern, contact us:

DrySprint

Email: [support@drysprint.com]

Website: drysprint.com

16. GRIEVANCE REDRESSAL

For privacy or personal-data concerns, you may contact:

Email: [privacy@drysprint.com]

Phone: [82486 49037]

We will review and respond to privacy-related concerns in accordance with applicable law.

Indian e-commerce rules also contemplate a grievance-redressal mechanism and require specified business/contact information to be displayed by e-commerce entities.